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Processes and maintains participant and client records through accurate data entry, file reconciliation, error resolution, and report generation. The role requires resolving discrepancies, meeting service-level deadlines, collaborating with internal stakeholders, and managing multiple priorities. New hires work remotely after completing two weeks of in-person training in Carrollton, Texas.

Supports accounting operations across accounts payable, accounts receivable, collections, bank lockbox processing, exception funding, HSA and COBRA transactions, and stop payment entries. The role resolves financial discrepancies, maintains compliance and accuracy, supports accounting projects, and contributes to process improvements. It requires third-party administrator experience, accounting or finance education, familiarity with employee benefit products, banking operations, financial systems, and strong attention to detail.

Manage client onboarding and renewals as the primary client contact. Provide proactive, personalized support; educate clients on products, systems, and policies; resolve issues; maintain accurate account documentation; and coordinate with Sales, Client Experience, and Operations. Build relationships with plan administrators and brokers to support retention, ensure HIPAA compliance, and identify workflow improvements. The role is remote after two weeks of in-person training in Carrollton, Texas.

Develop, edit, and submit compliant, persuasive responses to government RFPs/RFIs/RFQs for SLED opportunities. Source and qualify opportunities, create compliance matrices and content plans, manage cross-functional inputs, maintain content libraries, perform final quality control, submit electronic proposals, and support post‑submission activities and finalist processes.