Manage and consult on assigned Tier 1 client claims from first notice through resolution. Serve as primary client contact, perform coverage analysis, dispute denials, review loss runs, visit large loss sites, handle TPA adjustments, maintain ImageRight and claims management records, and support workers' compensation, subrogation, and captive work as needed.

The role involves managing a complex book of business in the Health & Human Services sector, providing risk management, client relationship management, and insurance expertise while mentoring team members.