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Build and manage relationships with music educators, schools, and districts across an assigned territory. Drive rental, repair, product, renewal, and program growth through outreach, school visits, pipeline management, and community events. Serve as the primary educator contact, resolve service issues, collaborate with stores and logistics partners, and promote Music & Arts resources and programs. The role requires territory travel, CRM documentation, customer engagement, and coordination with local stores.

Leads the contact center quality assurance program, including scorecards, sampling, calibration, audits, reporting, and continuous improvement. Manages and develops QA professionals, analyzes customer interaction trends, and translates findings into coaching, training, process, technology, and policy improvements. Partners cross-functionally with operations, sales, service, training, HR, technology, and data teams to improve customer experience, compliance, service delivery, and business performance.

Leads an innovation function from opportunity identification through pilot design, validation, scaling, and value realization. The role develops an innovation pipeline, applies behavioral insights and analytics, evaluates AI and automation opportunities, coordinates cross-functional teams, manages experimentation and governance, and drives enterprise adoption. Success is measured through customer and employee experience improvements, productivity, revenue, cost, quality, ROI, and sustainable business outcomes.

Leads a multi-tier contact center sales organization responsible for revenue growth, forecasting, conversion, productivity, customer experience, and execution. Develops sales strategy, operating plans, coaching systems, performance scorecards, and leadership accountability. Partners with Finance, Analytics, Workforce Management, Marketing, Retail, and Technology while championing CRM, analytics, and AI-enabled sales tools. Builds leadership capability, succession strength, and organizational alignment across sales teams.

Build and manage relationships with music educators, school administrators, and districts across an assigned territory. Drive rental, repair, and product sales through outreach, territory planning, pipeline management, renewals, and program expansion. Coordinate with stores, repair shops, customer service, and logistics partners to resolve educator needs. Support educator events, community engagement, and store activation while maintaining accurate Salesforce records and delivering responsive customer service.

Manage inbound international shipments, logistics reporting, shipment databases, customs documentation, container manifests, border crossings, and freight invoice audits. Coordinate with vendors, carriers, drayage companies, distribution centers, and internal teams while maintaining accurate data in Excel, Access, TMS, and warehouse systems. Resolve shipment discrepancies and support logistics projects in a fast-paced environment.

Process payroll for an assigned pay group, including payroll cycle setup, report analysis, exception correction, final submission, and post-processing review. Support employee and manager payroll questions, audit hiring and status changes, manage tax and direct-deposit information, calculate off-cycle payments and prorations, coordinate with unemployment and garnishment vendors, maintain electronic documentation, and collaborate with HR, HRIS, Benefits, Finance, Accounts Payable, Legal, and retail personnel.

Build and manage relationships with music educators, schools, and district decision-makers across an assigned territory. Drive rentals, repairs, product sales, program adoption, renewals, and expansions while maintaining Salesforce pipeline records. Conduct outreach and school visits, organize community and educator events, promote store resources, and resolve customer issues in partnership with stores, repair shops, customer service, and logistics teams.

The Commercial Project Engineer serves as the technical liaison throughout commercial AV integration projects. Responsibilities include reviewing designs, bills of materials, scopes of work, and project documentation; producing AutoCAD drawings, network and commissioning documentation; identifying cabling and material needs; supporting installation and commissioning; directing technical teams through installation challenges; evaluating vendor products; and writing and commissioning digital signal-processing programs.

Build and manage relationships with music educators, school administrators, and district decision-makers across an assigned territory. Drive rental, repair, product, renewal, and program-growth sales; maintain pipeline activity in Salesforce; conduct outreach and school visits; coordinate with stores, repair shops, logistics, and customer service; and support educator events and community engagement initiatives.