Leads enterprise business process improvement and change management initiatives across banking functions. Assesses current and future-state processes, maps workflows, performs root-cause analysis, develops SOPs and governance models, and recommends operational improvements. Partners with executives and department leaders to prioritize transformation work, manages cross-functional implementation projects, coordinates training and adoption activities, and monitors post-implementation performance. Supports organizational, technology, policy, and process changes while improving accountability, efficiency, and operational effectiveness.

Leads daily IT operations, infrastructure, engineering, cybersecurity, end-user support, vendor management, and technology projects. Oversees systems, networks, cloud platforms, user access lifecycle, backups, disaster recovery, patching, vulnerability remediation, asset management, and service-level performance. Supports audits and regulatory examinations while presenting operational metrics to leadership. Manages teams, budgets, vendors, and technology initiatives to ensure secure, reliable, compliant, and effective services across multiple locations.

The Special Assets Manager independently manages complex troubled commercial loans, focusing on loss mitigation, compliance, and credit risk management, while collaborating with legal and executive teams.