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Provides advanced global maintenance and support for unified communications and collaboration environments, including VoIP, PBX, VTC, instant messaging, presence, and audio/video streaming. Troubleshoots endpoints, bandwidth, profiles, configurations, and network issues; performs upgrades, patching, root-cause analysis, and security compliance activities. Supports VTC scheduling and monitoring, manages tickets, develops SOPs and training materials, guides junior staff, and assists engineering projects.

Designs, documents, installs, configures, and supports LAN, CAN, WAN, and unified communications networks. Analyzes topologies, traffic, and capacity; develops baseline configurations and recommends solutions to government customers. Performs IOS upgrades, network surveys, device changes, cable infrastructure work, change management, troubleshooting, and network administration. Requires up to 20% CONUS travel to customer sites.

Administers enterprise networks by implementing VLAN, ACL, routing, switching, and port changes; upgrading routers and switches; resolving incidents; performing root-cause analysis; provisioning network and cryptographic devices; drafting SOPs; supporting site surveys, network implementations, and technical refreshes; and applying STIG security guidance. The role requires independent troubleshooting in remote environments and expertise with Cisco, Juniper, routing protocols, TACLANES, and Cisco ISE.

Manages global telecommunications circuits and enterprise communication services, including provisioning, allocation, lifecycle management, outage coordination, service-provider liaison, and SLA performance. Supports routing, switching, WAN/LAN equipment installation and maintenance; develops network diagrams, capability roadmaps, risk mitigations, and upgrade test plans. Ensures QA standards, government security compliance, equipment readiness, and reliable 24/7 technical support.

Designs, implements, installs, and troubleshoots network infrastructure and solutions for sites and locales. Responsibilities include developing network designs and deployment documentation, recommending operational improvements, coordinating engineering design activities, testing hardware and software interoperability, and resolving network failures. The role requires independent and collaborative work, technical writing, travel to other sites, and occasional physical handling of network components.

The C4I Analyst conducts research and analysis on adversary kill webs, producing intelligence products and collaborating with the Marine Corps and DoD. Responsibilities include all-source analysis, identifying intelligence gaps, and maintaining situational awareness.

Provide analytical support to the DoD combating terrorism efforts, reviewing datasets for terrorist identification, report creation, and team guidance.