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Serve as the primary community-facing leader for the Red Cross chapter in Western Kentucky, driving chapter planning, fundraising, volunteer leadership, board governance, strategic relationships, and regional coordination to meet program, revenue, blood collection, and community resilience goals.

Manage and retain blood drive sponsors and feeder groups to achieve collection goals. Schedule blood drives, support sponsor contacts, coordinate with collections staff, and deliver education programs for volunteers and recruitment committees. Maintain sponsor performance records, apply organizational tools and strategies, and build community knowledge to expand blood program participation. The role requires strong communication, organization, presentation, negotiation, customer maintenance, teamwork, and driving abilities.

Leads and develops a team supporting core DCS systems, including WebEOC and ArcGIS Online. Oversees system administration, configurations, access permissions, data management, tier 2 support, training, ticket workflows, vendor applications, and operational readiness. Partners with business and IT stakeholders to translate requirements into technical solutions, manage system enhancements, and resolve issues. Responsibilities also include staffing, coaching, resource allocation, testing, and supporting planned or emergency operational needs.

Coordinates regional business operations, including budget monitoring, financial transactions, procurement, vendor relationships, facilities and asset management, fleet records, insurance processes, reports, grants, and standard operating procedures. Supports business applications and IT service troubleshooting, leads administrative projects, trains volunteers, and provides operational guidance. Requires regional travel and occasional travel outside the region.

Manage and administer American Red Cross services for military members, veterans, and families. Oversee volunteer engagement, community outreach, service delivery, budgeting and reporting. Serve as on-site Red Cross representative; maintain readiness for worldwide deployments, meet medical and security clearances, and support emergency and contingency operations.

Support fundraising and operations through timely gift processing, data hygiene, reporting, and systems training. Ensure data integrity, link gifts for accurate revenue and fundraiser credit, manage donor records and portfolios, lead volunteers for data entry, and provide Salesforce and reporting training to staff to support regional fundraising goals.

Lead a regional fundraising team to meet $10M+ revenue targets by cultivating major donors, developing giving strategies, overseeing campaigns and events, managing staff and volunteers, ensuring accurate donor records (Salesforce), and collaborating with national teams to grow philanthropic support and planned giving.

Develop and execute sponsor partnership strategies to maximize blood drive collections. Recruit, sell to, manage, and retain sponsor partners and Blood Program Leaders. Support scheduling, tracking, data analysis, and reporting. Maintain strong communication with sponsors, apply market knowledge to drive penetration, and recommend improvements to tools and processes. Provide volunteer support and ensure operational execution to meet collection goals.

Lead volunteer-based disaster cycle services across an assigned area: mobilize partners, build volunteer capacity, coordinate community preparedness, initiate disaster relief operations, and collaborate with internal and external stakeholders to close readiness gaps.

Lead regional fundraising strategy and major gifts portfolio to meet/exceed a $1.3M+ annual goal. Build donor relationships, mobilize boards and volunteers, manage a small development team, ensure CRM (Salesforce) accuracy, oversee stewardship/reporting, and drive revenue during both steady-state and disaster response.