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Leads strategic execution and cross-functional coordination for the Innovation and Technology Department. Supports the Deputy Director through priority tracking, special projects, executive communications, budget and procurement coordination, vendor management, partnership engagement, process improvement, and leadership meeting support. The role identifies risks, drives follow-through, prepares executive briefings, and coordinates department-wide initiatives across internal teams, city functions, vendors, and external partners.

Supervises the Workday Support Team and oversees Workday security, change control, releases, ticketing, disaster recovery, documentation, and production support. Serves as lead Scrum Master for functional and technical teams, coordinates agile activities, manages stakeholder engagement, and drives continuous improvement across HR, Finance, Budget, Procurement, and related systems. Responsibilities include team leadership, capacity planning, performance management, application oversight, incident resolution, system configuration, testing, deployment, and business continuity planning.

Leads CATS talent acquisition operations, supervises recruiting staff, and oversees full-cycle recruitment processes. Coordinates with HR Business Partners and hiring managers, ensures compliance with employment regulations and documentation standards, monitors recruiting metrics, supports candidate experience, and improves workflows. The role manages competing hiring priorities, develops recruiting staff, and contributes to workforce planning and organizational hiring strategies.

Performs operational and business data analysis across multiple systems to identify trends, performance gaps, root causes, and improvement opportunities. Develops dashboards, reports, process documentation, and recommendations for managers and stakeholders. Coordinates cross-functional analytical work, supports performance measurement and continuous improvement, and communicates findings clearly. Requires independent judgment, strong analytical skills, and experience using data visualization, databases, spreadsheets, and reporting tools.

Leads the agency-wide records and information management program, including public records requests, retention schedules, legal holds, document management systems, metadata, audits, compliance, training, and staff supervision. Partners with Legal, IT, Quality Management Systems, and departmental representatives to improve records integrity, accessibility, security, and lifecycle management. Oversees system requirements, digitization, migration, reporting, vendor performance, and continuous process improvement.

Provides legal counsel to Charlotte Area Transit System leadership and staff on governmental, regulatory, operational, and policy matters. Conducts complex legal research, prepares opinions, agreements, pleadings, and other documents, and represents the organization in litigation, negotiations, hearings, and administrative proceedings. Manages outside counsel and a diverse legal portfolio, monitors relevant laws and regulations, advises on compliance and risk, and collaborates with attorneys, officials, agencies, and operational stakeholders.

Leads multidisciplinary engineering programs and projects supporting transit infrastructure, facilities, systems, utilities, modernization, and capital delivery. Oversees technical reviews, consultants, contractors, procurement support, implementation, field coordination, commissioning, documentation, risk management, and operational turnover. Coordinates internal and external stakeholders, ensures compliance with standards and safety requirements, supports engineering governance, and supervises or mentors technical staff.

Leads the transit agency’s public and media relations program, overseeing press outreach, public information, crisis communications, executive media support, messaging coordination, performance tracking, and staff supervision. The role manages media workflows, prepares releases and briefings, coordinates communications during incidents, monitors public narratives, and collaborates with operations, safety, marketing, legal, and leadership teams to ensure accurate, timely, and consistent public messaging.

Executive leader responsible for enterprise People and Culture strategy, HR operations, workforce development, organizational effectiveness, talent planning, employee relations, compliance, analytics, and leadership development. Oversees senior HR leaders, aligns workforce programs with transit operations, manages budgets and risks, advises executives, and advances organizational culture, engagement, and workforce sustainability.

Provides strategic, confidential executive support to the CAO and CEO. Manages priorities, scheduling, correspondence, briefings, meetings, board materials, communications, stakeholder relationships, sensitive information, and executive office workflows. Coordinates complex initiatives, tracks deadlines and follow-up actions, identifies risks, supports decision-making, and independently advances high-visibility matters with diplomacy, discretion, and sound judgment.