Act as primary liaison for critical customer issues and growth initiatives. Manage escalations, coordinate recovery plans, support quoting/upselling, monitor client health, and enable smooth new product launches while optimizing internal processes.

Serve as primary liaison for critical customer issues, drive recovery plans, support quoting and upsell, coordinate new product launches, monitor client health, and implement procurement and pricing strategies to improve profitability.

Design and enforce quality standards across materials, products, and processes. Perform inspections, testing, root-cause analysis (8D), generate PPAP/PFMEA/PCP/Gage R&R documentation, support ISO 9001 audits, and provide engineering recommendations and customer/vendor support.