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Manage homeowner association operations across an assigned portfolio, serving as the primary homeowner and board contact. Responsibilities include compliance inspections, violation follow-up, vendor sourcing, RFPs, project coordination, budget monitoring, architectural reviews, board and annual meetings, and developer communications. The role is remote and home-based but requires regular local travel, occasional evening and weekend meetings, reliable transportation, and strong customer service and communication skills.

Provides strategic and operational leadership across janitorial, sewer and drain, and pest-control divisions. Oversees managers, field teams, budgets, profitability, staffing, service quality, customer and vendor relationships, compliance, safety, and growth initiatives. Establishes operating standards, monitors KPIs, develops leaders, manages financial performance, resolves operational challenges, and reports results to executive leadership.

Supports Community Managers with HOA and condominium operations across a Chicago portfolio. Responsibilities include coordinating maintenance and vendors, soliciting bids, supporting inspections and projects, responding to residents and boards, preparing communications and meetings, and assisting with invoices and expense tracking. The role requires conversational Spanish, local travel with a valid driver’s license and reliable vehicle, flexible hours, occasional weekend work, and emergency responsiveness.

The Operations Manager oversees property management activities, manages budgets, vendor relationships, and ensures compliance for condominium associations, while delivering exceptional service.