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Manage escrow closings from data entry through disbursement: calculate and validate fees, prepare and verify closing documents, schedule closings, balance disclosures, resolve client issues, and maintain timely status using proprietary systems and daily reports.

Provide escrow, title, underwriting and legal support; mentor and train staff; develop business relationships; assist company counsel and chief title officer with claims and legal matters; create and deliver CE education for Realtors/Attorneys; maintain professional client communication and represent the company.

Support closing representative by preparing and processing loan and closing documents, auditing contracts and title items, preparing estimated closing statements, maintaining files, recording documentation, sending checks, and coordinating with agents, lenders, and other parties to complete real estate closings on time.

Drive branch marketing and sales efforts, recruit new business, service assigned accounts, collaborate with escrow teams for client satisfaction, monitor reports for lost business trends, and attend networking events to grow relationships and revenue.

Support franchise sales pipeline and deal execution by coordinating prospect engagement, scheduling, and logistics. Manage CRM data (Salesforce), collaborate with virtual assistants and cross-functional teams (legal, finance), prepare sales materials, and identify process improvements to increase pipeline visibility and conversion efficiency.

Manage real estate closings from contract review to funding: verify paperwork and title, coordinate lenders/agents/third parties, train assistants, build agent relationships, and attend closings to ensure accurate, timely transaction completion.

Supervise and coach a pod of Regional Support Specialists while performing hands-on office and transaction support. Serve as first escalation point, manage workflow and coverage, liaise with branch managers and partners, ensure office operations and compliance, assist with agent onboarding, and resolve transaction/system issues.

Manage incoming/outgoing mail and packages, scan and index documents, perform quality checks, handle confidential disposal, support escrow/commission check processing, maintain vendor relationships and inventory, and provide coverage for other business services as needed.

Manage and execute real estate closings: process files, prepare closing documents (CD/HUD), obtain lender approvals, coordinate with internal teams and clients, grow and service business, and support sales and marketing efforts to ensure timely, accurate, professional closings.

Provide front-line support to agents and branch leadership by troubleshooting systems, assisting with onboarding and training on company tools, managing office social media and marketing support, coordinating office operations and events, and promoting a collaborative office culture. Travel regionally as needed to support multiple offices.