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Support daily office operations and provide front-desk reception, agent administrative support, onboarding, MLS and contract data entry, billing coordination, meeting logistics, office supply management, and general office communications to ensure a professional, organized workplace.

Manage escrow transactions end-to-end: review contracts, verify title and taxes, coordinate with lenders/agents, ensure accurate paperwork, train assistants, build agent relationships, and attend closings to complete timely, compliant real estate settlements.

Manage and execute real estate closings: prepare closing documents (CDs/HUDs), obtain lender approvals, clear files to close, communicate with clients and team, build and service business relationships, and support sales and marketing efforts.

Provide in-office, white-glove support to agents and branch leaders: troubleshoot systems, assist onboarding and training on company tools, support marketing and social media, coordinate office operations, promote branch culture, and assist recruitment and recognition activities.

Provide front-line support to agents and branch leaders: troubleshoot office systems, assist with onboarding and training on company tools, manage basic social media and marketing tasks, coordinate office operations, and help drive branch culture and recruitment activities.

Provide in-branch, hands-on support to real estate agents and branch leadership: troubleshoot office systems, assist with onboarding, run basic social media and marketing tasks, coordinate events, manage office operations and supplies, and collaborate across Agent Services and marketing teams to support agent productivity and office culture.

Lead and manage Tri-Cities title and escrow operations, oversee daily workflows, staffing, compliance with state and federal regulations (RESPA, insurance), implement SOPs, perform audits, drive team performance, collaborate with leaders and partners, and improve operational efficiency and service quality.

Manage payoff, HOA, and lien requests; track and maintain accurate escrow/title files; deliver customer service to internal and external partners; follow standardized workflows to meet closing timelines and ensure compliant, audit-ready documentation in a high-volume environment.

Provide on-site support to agents and branch leaders by troubleshooting office systems, assisting with onboarding and marketing (social media), coordinating events, maintaining office organization, and liaising with regional teams to streamline processes and promote office culture.

Drive revenue and expand market presence by building relationships with real estate, lender, and referral partners. Generate new business, promote title and escrow services, collaborate with operations for seamless closings, track pipeline in CRM, meet sales goals, and represent the company at industry events.