Top Tech Jobs & Startup Jobs

Leads regional customer service operations for transit bus clients, managing cross-functional service teams, warranty execution, staffing, facilities, customer relationships, scorecards, commercial opportunities, bids, and process improvements. Oversees regional service managers and customer support activities while coordinating with production, quality, sales, and other regional leaders. Requires extensive transit industry experience, strong knowledge of vehicle mechanical and electrical systems, customer service expertise, analytical ability, and regular travel.

Design, develop, test, and maintain embedded control algorithms for battery management and vehicle control systems. Responsibilities include modeling, simulation, hardware and software integration, HIL/SIL validation, calibration, performance optimization, root cause analysis, documentation, requirements development, and software verification. The role collaborates cross-functionally while supporting toolchain development and compliance with embedded software processes, ISO 26262, and ASPICE practices.

Provides desktop and helpdesk support for software, hardware, operating systems, printers, networking, telephones, mobile devices, and remote connectivity. Handles support requests, user account management, hardware and software procurement, MAC requests, asset tracking, license management, and issue escalation. Participates in helpdesk coverage and rotational after-hours support, with bi-weekly plant visits and 10% travel for on-site assistance.

Manages a Customer Programs team and oversees customer contracts through pre-production, production, and postproduction. Responsibilities include performance management, continuous improvement, budget and compliance monitoring, departmental metrics, production scheduling, systems upkeep, operational meetings, and customer relationship support. The role requires cross-functional collaboration, project management expertise, product knowledge, and travel.

Support Facilities Engineering for the Anniston plant and corporate Facility Council. Lead and manage multiple facilities projects end-to-end (scope, schedule, budget, risk), maintain CAD layouts, manage lease negotiations, specify capital/equipment upgrades, support Process Planning and Manufacturing Engineering, implement lean initiatives, and create business cases and presentations.