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Senior level
Agency • Information Technology • Professional Services
Lead contact centre operations, knowledge management and system enhancements. Manage vendors, budgets, resourcing and performance metrics. Drive content review, UAT, training, GenAI/sentiment analysis implementations, process improvements and cross‑stakeholder projects to improve service quality and operational efficiency.
Top Skills: Case Management SystemsContact Centre TechnologiesGenaiKnowledge Management PortalSentiment Analysis
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