Leads strategic client relationships, account health, retention, revenue growth, and executive communications across key accounts. Manages and develops Project Managers, establishes account-management standards, and coordinates with Sales, Finance, Planning, Procurement, Quality, Production, R&D, Engineering, and Warehouse teams. Oversees escalations, risk management, forecasting, profitability, client negotiations, and cross-functional process improvements while ensuring client commitments align with manufacturing capabilities.

Coordinate client projects from kickoff through delivery: maintain timelines and documentation, track deliverables, coordinate meetings and cross-functional communication, identify and escalate issues, and support process improvements.