Provides second-level technical support for corporate users and long-term projects. Responsibilities include IT hardware and software installations, moves, additions, and changes; SCCM software deployment; troubleshooting laptops, printers, mobile devices, peripherals, networks, VPNs, email, and messaging services; incident and ticket management within ITIL and Agile environments; documentation; and collaboration with internal teams to resolve issues while meeting SLAs and service-quality expectations.

Design, deploy, and maintain scalable machine learning solutions in production. Build end-to-end ML pipelines, predictive models, forecasting systems, and feature engineering workflows. Analyze large datasets, generate business insights, collaborate with engineering teams, monitor model performance, and deliver production-ready solutions using Python, Snowflake, MLOps, Scikit-learn, Pandas, NumPy, and SQL.