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Manage and optimize data infrastructure through CRM integrations, SQL database administration, SFTP data transfers, reporting (SSRS, Power BI), and Dynamics configuration. Support internal users, troubleshoot integrations and applications, write scripts/stored procedures, and produce dashboards and formatted reports to enable accurate, accessible data for business decision-making.

Support state-level legislative and regulatory goals by tracking and analyzing state legislation, coordinating grassroots advocacy, developing policy resources, liaising with state chapters and external stakeholders, preparing data and communications, and contributing to departmental quality improvement and program implementation.

Manage marketing operations and project workflows: build and QA audiences and email campaigns, enforce UTM attribution, coordinate marketing-events interface, maintain Asana project structures, produce performance reporting, support PropFuel engagement campaigns, and implement marketing services across association priorities to ensure timely, compliant, data-driven execution.

Provide administrative and customer-service support for certification and PTA Advanced Proficiency Pathways programs, including application processing and review, compliance documentation, data preparation, operational and promotional support, and stakeholder communication to advance APTA priorities.