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Leads internal IT support and infrastructure operations, managing help desk personnel, service delivery, asset lifecycles, onboarding, Microsoft 365 and Entra ID, Intune, AWS resources, Atlassian tools, backups, disaster recovery, access governance, compliance support, vendors, and budgets. The role combines hands-on technical administration, cloud and endpoint optimization, security governance, process improvement, documentation, and team leadership.

Designs, implements, and maintains automated test frameworks, scripts, test cases, and system test environments. Conducts integration, acceptance, security certification, and system testing; analyzes defects and supports root-cause remediation. Reviews test plans and reports, manages software and hardware baselines, integrates code into builds, and provides test status, metrics, audit support, and decision materials. Collaborates with developers, government stakeholders, and cross-functional teams while ensuring compliance with FBI and program standards.

Lead Agile delivery for a federal system modernization program. Facilitate planning, prioritization, team coordination, backlog development, quality assurance, risk management, and continuous improvement across multidisciplinary teams. Partner with Product Management to define roadmaps and user stories while supporting cloud migration, microservices, database modernization, and enterprise transformation initiatives. Maintain stakeholder visibility and delivery confidence in a security-conscious environment.

Participate in a 12-week primarily remote technical internship, contributing to projects in software engineering, AI/ML, cloud and DevOps, cybersecurity, data, or research. Interns collaborate with technical teams, participate in Agile ceremonies, receive mentorship, develop and document solutions, communicate progress, and present a final capstone project. Attendance at a required onsite summit in Bridgeport, West Virginia is included.

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