Provides Level 1 technical support for staff across tickets, calls, chat, email, and in-person requests. Diagnoses basic hardware, software, operating system, printer, and account issues; documents solutions and escalates complex problems. Configures computers, iPads, smartboard TVs, and event equipment; manages IT asset inventory, warehouse organization, hardware shipments, and equipment deployment. Supports church events across campuses, including occasional weekend and on-call coverage.

The Associate Director of HR partners with the HR Director, primarily managing benefits administration and coordinating talent acquisition. Responsibilities include benefits enrollment and claims support, leave processing, ACA compliance reporting, employment-law compliance, onboarding and transitions, interview process oversight, HRIS data integrity, employee record audits, and HR reporting. The role also supports compensation research, strategic HR initiatives, staff development, and represents HR when the Director is unavailable.

Responsible for weekend service execution and managing the production team at West Cary Campus, overseeing setup, training volunteers, and troubleshooting production issues.