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Supports branch operations through customer invoicing, billing reconciliation, collections, purchase order tracking, records maintenance, customer communication, and administrative coordination. Reviews job documentation for accuracy, resolves billing discrepancies, submits invoices, maintains account information, assists with scheduling and dispatch, and supports general office operations. The role requires strong organization, numerical accuracy, communication, problem-solving, and proficiency with Microsoft Excel and Outlook.

Leads field operations for industrial and environmental service projects, emphasizing safety, regulatory compliance, efficiency, profitability, and continuous improvement. Oversees personnel, equipment, materials, budgets, vendors, subcontractors, client relationships, incident investigations, performance metrics, training, and corrective actions. Provides leadership and mentorship to supervisors and field crews while ensuring safe, effective service delivery across multiple projects.

Provides administrative, CRM, reporting, and data support to the Commercial/Sales team. Maintains accurate pipeline and customer information, prepares recurring reports and dashboards, analyzes sales performance, supports commission reporting, assists with CRM administration, and identifies data-quality or process improvements. The role coordinates with sales representatives and leadership to resolve discrepancies and meet reporting deadlines.

Identifies, qualifies, develops, and closes new business opportunities for environmental services. Builds relationships with decision-makers, conducts market and competitor research, prepares proposals, executes sales strategies, manages CRM pipelines, resolves customer issues, and collaborates with internal teams to drive revenue growth. Requires environmental industry sales experience, strong negotiation skills, target achievement, and travel of 50% or more.

Lead planning, execution, and closeout of industrial service projects. Create project plans, manage timelines, budgets and subcontractors, enforce safety and compliance, report financials and status to clients and management, conduct site inspections, and drive client satisfaction and repeat business.

Supervise on-site emergency response and environmental services including spill response, tank cleanings, remediation, biohazard cleanup, hazardous waste staging/disposal, staff management, customer and regulator interaction, and safety compliance.