Lead commercial banking sales and service activities: design and execute sales strategies, manage outreach and events, support account origination and lending processes, supervise team members, ensure regulatory compliance (BSA/OFAC), and build community and referral partnerships to grow business membership and deliver excellent member service.

Provide second-level support for member-facing digital channels (internet/mobile banking, digital account/loan applications, bill pay, chat/email). Troubleshoot and resolve issues, coach staff on digital tools, liaise with IT and departments on projects, meet SLAs and KPIs, maintain regulatory compliance, and register as an NMLS Mortgage Loan Originator.