Owns the marketplace’s end-to-end call operations, including matching users, outreach, scheduling, moderation, compliance, transcription, and post-call processing. The role improves supply-demand balance, reactivates users, tracks engagement metrics, runs experiments, manages contractors, builds high-value relationships, and automates workflows with engineering. It requires high ownership, comfort with ambiguity, strong operational execution, and willingness to work in person in New York for 55–65 hours weekly.