Administers and develops member benefits, insurance, retirement, health and welfare programs. Negotiates with carriers and vendors, ensures ERISA compliance, prepares communications and publications, coordinates committees and retiree programs, conducts workshops, manages budgets, interprets retirement and benefits regulations, resolves sensitive member inquiries, and represents the association with boards, agencies, legislators, and external organizations.

Maintain and oversee CSEA's infrastructure and core systems, act as technical escalation for IS team, manage databases and BI/reporting, support data extracts and outreach platforms for campaigns, train users, document processes, and collaborate on system improvements to ensure reliability, security, and data integrity.