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Develop and maintain cloud-based web and mobile applications across the full software development lifecycle. Responsibilities include building frontend experiences and backend APIs, integrating systems, creating CI/CD pipelines, performing automated and manual testing, supporting application operations, resolving technical issues, and applying security, accessibility, and compliance best practices. The role collaborates with developers, stakeholders, vendors, and end users to improve digital customer experiences.

Leads client onboarding and implementation projects, manages and develops implementation teams, oversees project portfolios, mitigates risks, improves processes, and ensures operational readiness and successful transitions to account management. Partners cross-functionally to deliver complex implementations, establish scalable methodologies, monitor performance, and enhance client experiences.

Maintain and support enterprise applications across environments by coordinating with vendors and teams, troubleshooting and resolving defects, managing deployments, performing code reviews, and supporting Azure/.NET/SQL-based web applications and secure file transfer (FTP/SFTP/FTPS/MOVEit). Drive continuous improvement, configuration management, and adoption of new technologies.

Serve as liaison between business and IT to gather requirements, analyze systems, identify gaps, design and support solutions (RPA, APIs, web apps), document changes, troubleshoot issues, and drive continuous process improvement.

Lead and grow a systems engineering team to design, validate, and operate enterprise infrastructure. Own requirements management, architecture reviews, verification/validation, risk management, and cross-functional collaboration to ensure secure, reliable, and high-performing systems while driving process improvements and compliance.