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Provides HR leadership across benefits administration, leave and disability management, ADA accommodations, employee relations, performance management, training, compliance, and HRIS workflows. Advises managers and employees on policies, corrective actions, benefits, and employment law. Oversees documentation, investigations, tuition reimbursement, training materials, newsletters, and coordination with Accounting and HRIS teams across multiple off-site locations.

Manages procurement operations and strategic sourcing, including supplier evaluation, competitive sourcing, negotiations, contract documentation, purchase orders, invoice reconciliation, and ERP records. Develops procurement KPIs and spend analyses, supports compliance, supplier performance, inventory coordination, process improvement, and internal user training. Partners with stakeholders, Accounts Payable, Compliance, and vendors to improve cost, quality, service, and operational efficiency.

Designs, develops, coordinates, and delivers learner-centered training and coaching for DGR team members. Creates blended learning materials, facilitates classroom, virtual, and one-on-one training, maintains instructional content, and collaborates with leadership to improve customer experience and operational performance. Evaluates training effectiveness through observation, testing, feedback, and business data, then prepares reports and recommendations for improvement.

Maintains HRIS records, processes employee status changes, new hires, terminations, benefits, payroll deductions, and leave-of-absence requests. Produces recurring and ad hoc HR reports, supports benefits enrollment and retirement administration, facilitates benefits orientation, coordinates FMLA, ADA accommodations, and workers’ compensation processes, and provides responsive customer service to employees and managers.

Processes Freedom of Information Act and Privacy Act requests, including clarifying requests, researching records, logging cases, drafting correspondence, and closing requests in the Air Force eFOIA system. Responds to internal and external inquiries, reviews publications and privacy documents for compliance, protects sensitive information, conducts training and compliance inspections, prepares progress reports, and provides professional customer service.

Reviews and reconciles data errors before records are cataloged in the Automated Records Management System. Corrects incomplete or erroneous information, coordinates with responsible offices, provides customer service, answers phones, and serves as a trusted system access agent. The role requires effective communication, computer proficiency, flexibility in a fast-paced environment, and the ability to meet physical requirements.