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Provides administrative support for aircraft maintenance, repair, and overhaul operations. Responsibilities include maintaining customer and aircraft records, preparing estimates and invoices, processing work orders and warranty claims, supporting billing and month-end close, coordinating technician training, and addressing customer requests. The role requires strong organization, accuracy, communication, customer service, and proficiency with office, ERP, maintenance management, and database systems.

Provides administrative support for aircraft maintenance, repair, and overhaul operations. Responsibilities include maintaining customer and aircraft records, preparing estimates and invoices, processing work orders and warranty claims, supporting billing and month-end close, coordinating technician training logistics, and responding to customer requests. The role requires strong organization, accuracy, communication, and proficiency with Microsoft Office and business systems.

Coordinates aircraft maintenance projects and serves as the primary liaison among customers, maintenance teams, Flight Operations, and OEM technical support. Responsibilities include preparing work orders, coordinating logistics and scheduling, supporting AOG events, managing customer communications, tracking maintenance records, preparing quotes, and ensuring spare parts and tooling availability. The role also supports regulatory compliance, operational efficiency, and customer satisfaction throughout maintenance visits.

Manage North American suppliers, enforce contractual and KPI obligations, resolve performance crises, and execute recovery plans. Conduct supplier risk analysis, develop mitigation strategies, track supply chain KPIs, and communicate with internal and external stakeholders. Lead procurement improvement initiatives and cross-divisional projects while coordinating with Pilatus offices in Europe and North America. The role requires short-notice domestic and international travel and expertise in aircraft-industry procurement, lean principles, ERP/MRP systems, and supply chain analytics.

Coordinates SAP operations for Pilatus’s new Sarasota aircraft assembly line. Serves as the local SAP point of contact, manages key users, coordinates with Switzerland’s central SAP organization, supports PP, SCM, QM, MM and EWM modules, performs customizing, leads local SAP projects, and manages defects and requirements. The role requires autonomy, stakeholder communication, process discipline, and several years of SAP S/4HANA experience, with initial hands-on training in Switzerland.

Coordinate industrialization and production-readiness activities for a new aircraft seating program. Manage project plans, milestones, risks, deliverables, meetings, reporting, and cross-functional collaboration across engineering, manufacturing, supply chain, quality, and program management. Support APQP, Lean Manufacturing, Value Stream Mapping, production ramp-up, capacity planning, knowledge transfer, governance, and continuous improvement between Pilatus USA and Switzerland.

Manages North American aircraft suppliers, ensuring contractual and KPI performance, resolving crises, executing recovery and risk-mitigation plans, and protecting production schedules. The role develops supplier relationships, tracks supply chain KPIs, improves procurement processes, coordinates cross-functional projects, and liaises between Pilatus offices in Europe and North America. Short-notice domestic and international travel is required for onsite supplier support.

Develops and standardizes logistics processes for Pilatus’s new Sarasota aircraft assembly line. Responsibilities include managing goods receipt, warehousing, picking, inventory control, material flow, line feeding, shipping, SAP transactions, KPI reporting, and compliance. The role coordinates logistics workloads, trains employees, supports continuous improvement and root-cause analysis, and serves as the primary interface with production on material shortages. International training in Switzerland is required during the first 6–9 months.

Leads factory-direct PC-12 and PC-24 aircraft sales to government and special mission customers. Develops markets, manages strategic relationships, oversees complex proposals and contract negotiations, forecasts revenue, evaluates commercial risks, and coordinates aircraft configurations, production, certification, suppliers, and delivery. Requires substantial federal procurement knowledge, aviation sales experience, aircraft systems expertise, and a FAA Pilot Certificate. Represents Pilatus at customer meetings, demonstrations, trade shows, and government events, with domestic and international travel.

Manage customer relations and project execution across Pilatus Authorized Service Centers. Coordinate aircraft service schedules, parts provisioning, inventory, Service Bulletin compliance, resources, budgets, and stakeholder communications. Serve as the primary liaison among customers, internal teams, and external service partners while monitoring service quality, customer satisfaction, and program progress. Lead process improvements and maintain accurate project documentation and reporting. Travel domestically and internationally less than 25% of the time.