Administers and expands the ServiceNow ITSM platform, including permissions, roles, groups, service catalogs, SLAs, CMDB health, system performance, data imports, update sets, migrations, patching, and upgrades. Provides application support, end-user training, and process and knowledge documentation. Requires strong communication skills, ITIL knowledge, and experience supporting IT applications in complex environments.

Lead planning and execution of Oracle Fusion Cloud ERP/EPM/SCM/FDI implementations and optimizations in a healthcare environment. Manage schedules, budgets, scope, risks, vendors, integrations, data migration, and stakeholder engagement. Drive change management, adoption, and compliance using Agile, Waterfall, or hybrid methodologies.

Designs, implements, and delivers leadership and organizational learning programs across the health system. Partners with leaders and HR to assess gaps, develop solutions, run orientation and annual training, and manage the full training lifecycle using blended delivery methods. Provides training consultation, conducts courses for staff, and maintains professional development in leadership and healthcare topics.