Instructional Support Specialist

Posted 2 Days Ago
Be an Early Applicant
Florence, SC, USA
In-Office
Junior
Healthtech
The Role
Provides onboarding, ongoing, and remedial training for hospital revenue cycle teams covering claims, insurance eligibility, authorizations, denials, customer service, and cash posting. Delivers training materials, evaluates employee progress, identifies additional training needs, and conducts post-training audits to verify competency and understanding.
Summary Generated by Built In

1. Responsible for new hire and on going training for the Mcleod Revenue Cycle including but not limited to Claims, Insurance eligibility and Authorization, Pre-Service Hospital functions, Insurance-Follow Up/Denials, Customer Service, and Cash Posting.

2. Retraining efforts of all staff as process improvement opportunities are identified and cascaded to the teams. 

3. Professionally and effectively introduces training materials. 

4. Proactively measures training efforts to ensure the teams are progressing, as desired, and responds accordingly when additional training is required to ensure team member is properly equipped to perform said job responsibilities. 

5. Performs audits post training to ensure employee’s complete knowledge and understanding of departmental and role specific duties 

6. Other duties as assigned.


Work Schedule: 80 hours bi-weekly


Qualifications /Training:

  • At least 2 years of direct experience in hospital claims,  follow up, denials management or previous training
  • Strong knowledge of healthcare insurance (Medicare, Medicaid, commercial plans).
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and manage time effectively.

Licenses/Certifications/Registrations/Education:

  • Minimum of a High School Diploma or Equivalent (GED) from an accredited school required
About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

About the Team If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Skills Required

  • At least 2 years of direct experience in hospital claims, follow-up, denials management, or previous training
  • Strong knowledge of healthcare insurance, including Medicare, Medicaid, and commercial plans
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and manage time effectively
  • High school diploma or equivalent GED from an accredited school
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The Company
HQ: Florence, SC
Year Founded: 1906

What We Do

McLeod Health is a locally owned, not-for-profit healthcare system founded over a century ago, dedicated to improving the health and well-being of people in South Carolina and eastern North Carolina.

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