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Oversee arcade site operations, staff performance, service delivery, equipment maintenance, budgets, labor costs, inventory, cash accuracy, safety compliance, merchandising, cleanliness, and customer service. Develop procedures, train employees, manage supplies and prizes, audit arcade equipment, and partner with the Regional Service Manager to achieve business objectives. Flexible scheduling, including nights, weekends, and holidays, is required; travel may be necessary.

Owns post-sale relationships for strategic, global, and park-level accounts, leading client satisfaction, service escalations, renewals, retention, cross-selling, and revenue growth. The role coordinates Sales, Operations, Field Services, Product, Finance, Legal, and executive leadership; manages account health and contract obligations; leads client reviews; and coaches the Client Services team. Approximately 50% travel is required, with heavier travel during the initial months.

Plans, designs, executes, and improves software QA activities across applications, APIs, integrations, data workflows, and platform releases. Creates test plans and automated coverage, performs functional and regression testing, documents defects, validates fixes, supports release readiness, maintains test environments and documentation, and incorporates cybersecurity, compliance, data integrity, and business continuity considerations.

Leads VENU+ IT operations, infrastructure, service delivery, cybersecurity, governance, vendor management, and technology improvement. Manages IT teams, contractors, projects, budgets, systems, service processes, risk, compliance, business continuity, and third-party relationships. Develops IT strategies and roadmaps, oversees incident and change management, ensures secure and reliable technology services, and reports performance and operational metrics to leadership. The role is in-office and requires collaboration across software, DevOps, finance, HR, cybersecurity, and business teams.

Oversee day-to-day operations of an entertainment venue: manage service delivery and staff, train teams, develop procedures, ensure safety and maintenance of amusement equipment, control budgets and labor forecasting, manage inventory and parts, and deliver excellent guest service to increase arcade visits.