Manage trust accounting for collections, oversee revenue recognition, client invoicing, and internal controls. Supervise trust accountants, support divisional controller, interact with major clients, maintain process documentation, and drive process improvements to protect company assets and ensure accurate financial reporting.

Collect past-due B2B accounts via phone, email, and mail to meet revenue and productivity goals. Negotiate payments, resolve disputes, update proprietary systems, maintain client-specific handling, and support process improvement while providing professional customer service and adhering to quality standards.

Provide clerical and operational support by monitoring customer inboxes and voicemail, retrieving and archiving client documents, preparing routine reports with backup, supporting mailroom tasks, maintaining procedures and training materials, and assisting operations teams to ensure timely, accurate account documentation and communications.