Leads sales performance across 12 retail showrooms by developing showroom managers, executing sales strategies, monitoring metrics, managing budgets and forecasts, improving customer experience, coordinating inventory and merchandising, and reporting results to senior leadership.

Supports employees and managers across retail, distribution, and corporate teams through employee relations, investigations, leave administration, compliance, benefits, recruiting support, onboarding, HR operations, and process improvements. Manages personnel actions, employment documentation, exit interviews, employee inquiries, and HR projects while maintaining confidentiality and compliance with employment laws and company policies.

Leads a home-furnishings retail sales team, overseeing hiring, training, coaching, performance management, customer experience, merchandising, store operations, and sales strategy. Uses business metrics to improve associate effectiveness, achieve financial goals, maintain company standards, and drive store profitability and customer loyalty.