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Manages daily branch office operations for a specialty contracting business. Supports project managers and field teams with documentation, scheduling, communication, contracts, purchase orders, billing, payroll records, vendor coordination, compliance files, supplies, reports, and general administrative workflows. Also assists with HR administration, safety documentation, onboarding, and office communications.

Develops new business by prospecting target customers, qualifying leads, building sales pipelines, managing relationships, attending networking and industry events, and presenting proposals. Partners with marketing, sales, and estimating teams to prepare bids and project documentation. Tracks sales KPIs in CRM, performs building take-offs, gathers job-site information, and supports opportunity negotiations. Requires construction or waterproofing experience, strong communication skills, CRM proficiency, and regional travel.

Develops new business by prospecting target customers, qualifying leads, building sales pipelines, managing CRM activity, attending networking events, and nurturing relationships. Coordinates with marketing, sales, and estimating teams to gather project details, prepare proposals, conduct building take-offs, and present documentation. Requires construction or waterproofing experience, strong communication and organization skills, CRM and Microsoft Office proficiency, and regional travel.

Coordinates field schedules, labor, equipment, service projects, and operational resources for a local branch. Maintains scheduling, job cost, and reporting records; tracks labor, progress, budgets, and completion. Communicates changes across field teams, managers, customers, suppliers, and subcontractors; supports job activations, onboarding, documentation, safety compliance, and workflow improvements. Prepares operational reports and identifies scheduling conflicts, staffing gaps, and resource shortages.

Drive branch revenue by managing client accounts, developing new business, closing sales, and expanding existing relationships. Prepare proposals and RFP responses, conduct client meetings and site visits, resolve service issues, and coordinate with operations to ensure successful service delivery. Participate in networking and industry events to grow the company’s commercial window cleaning and exterior maintenance client base.

Manage billing processes, generate and distribute invoices, review billing data, resolve discrepancies, communicate with customers, maintain billing systems, prepare performance reports, ensure regulatory compliance, and improve billing procedures. The role requires accuracy, analytical ability, collaboration across departments, and proficiency with accounting software, Excel, and multiple customer portals.

Manage office administration with primary responsibility for in-house union payroll processing, certified payroll reporting, accounts payable coding, job cost tracking, and construction documentation. Maintain payroll, invoice, project, and compliance records; support project managers and accounting teams; review job reports and financial documentation; assist with month-end reporting and process improvements. The role may expand into work-in-progress management, financial reporting, and job cost analysis.

Supervise accounts receivable operations, including invoicing, collections, reconciliations, customer account management, reporting, and month-end support. Lead and develop AR and credit and collections staff, resolve billing and payment issues, monitor aging and performance metrics, maintain internal controls, support audits, and drive process improvements. The role also supports NetSuite transactions, ERP enhancements, automation, integrations, and acquired-business implementations while partnering with Finance, Sales, Operations, customers, and leadership.

Manage the accounts receivable function, including invoicing, collections, credit checks, forecasting, bad debt analysis, policies, performance metrics, and compliance. Lead and train AR staff, support NetSuite and Salesforce implementations, reduce DSO, maintain accurate records, and build relationships with operations and management.

Develops new business by identifying prospects, building customer and partner relationships, managing sales pipelines, qualifying leads, and coordinating proposals with estimating teams. The role includes outbound prospecting, events and networking, CRM tracking, KPI reporting, customer presentations, negotiations, and building take-offs for project estimates. Candidates must communicate effectively, understand service offerings, interpret basic drawings and specifications, and travel to regional training, events, and job sites.