Owns end-to-end technical operations for PAYG Phones across multiple markets. Responsibilities include MDM platform administration, incident and problem management, unlock reliability, security and compliance controls, vendor and integration management, project delivery, operational reporting, process governance, stakeholder coordination, and field immersion. The role also manages technical teams, production environments, technology rollouts, dashboards, SOPs, and cross-functional operational improvements.

Leads global product marketing for PAYG phones, including positioning, portfolio strategy, launches, GTM execution, campaigns, digital acquisition, customer journey optimization, market intelligence, sales enablement, and cross-functional coordination. The role supports country teams and partners across emerging markets while optimizing marketing performance, customer adoption, usage, renewals, and revenue growth.

Own end-to-end product design for mobile and staff tools used by customers, field agents, and operations teams. Conduct field research, usability testing, interaction and visual design, prototyping, design-system development, engineering handoff, and post-launch measurement. Design for low-end Android devices, offline use, low digital literacy, multiple languages, and intermittent connectivity. Collaborate with product, engineering, data, and market teams, using AI tools to accelerate exploration and testing. Regular travel to Sun King markets is required.