Manages global customer credit functions, including underwriting, credit limit reviews, collections, delinquency resolution, account holds, bad debt write-offs, bankruptcy reporting, billing discrepancy resolution, and monthly statements. Analyzes financial statements, D&B reports, payment references, and risk factors to approve credit applications and manage approximately 1,000 customer accounts. Supports process improvements, reporting, system implementations, training, and collaboration with Sales and Customer Experience teams.

Supports B2B industrial customers, retailers, and business account programs through account setup, onboarding, maintenance, order assistance, issue resolution, and customer communications. Coordinates with internal teams to keep account and program information accurate, resolves disputes and inquiries, recommends product solutions, and supports e-commerce orders. The role requires strong customer service, organization, communication, problem-solving, and CRM and order management experience.