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The Client Support Specialist will assist customers with inquiries related to payment processing through phone and email, ensuring extraordinary customer care and resolving issues in a fast-paced environment.

The role involves providing customer support, maintaining accounts, troubleshooting issues, and ensuring compliance while delivering exceptional service in a fast-paced environment.

Serve as primary contact for funding holds, ACH rejections, and transaction exceptions. Collect banking documentation, monitor proprietary systems, resolve risk reviews, reconcile funds, enforce processor/card policies, educate partners, and coordinate with internal teams and third-party vendors to release funds and mitigate losses.

Identify and qualify ISV and partner leads through high-volume outbound outreach, schedule and prep discovery calls for BDEs, maintain CRM hygiene in Salesforce, meet outreach and booking KPIs, and relay market and competitive intelligence to inform sales strategy.

Hunter-style business development role focused on sourcing, qualifying, and closing net-new ISV and channel partner relationships. Manage full sales lifecycle, coach a BDR, maintain Salesforce pipeline, execute contracts, ensure partner onboarding and first-MID activation, and meet activation, MID growth, and processing volume targets.