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The Staff Software Engineer will design and operate high-integrity financial systems including ledgering, transaction processing, and money movement while ensuring system correctness and resilience.

Lead and grow a multi-channel Customer Experience team, launching phone and chat support, defining operating rhythms, coaching, and managing escalations. Use data, help-desk workflows, and AI/automation to measure and improve service levels, quality, capacity, and customer outcomes while partnering cross-functionally to drive product and process improvements.