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Own a portfolio of SaaS renewals from scheduling and customer confirmation through quoting, agreement execution, and signature. Maintain renewal forecasts, CRM records, contract data, and churn reporting. Identify at-risk accounts, route issues to Customer Success, Account Management, or Support, and surface retention patterns. The role also helps establish and document the company’s renewals process while managing a high-volume book of business with tiered customer engagement.

Prospects and qualifies SaaS customers through outbound calls, email, social media, and other channels. Builds pipeline, books qualified meetings, nurtures prospects, maintains accurate HubSpot CRM data, and collaborates with Sales and Marketing. The role requires becoming knowledgeable about the ERP platform and woodworking manufacturing customers while using outreach performance data and feedback to improve results.

Own revenue recognition and contract accounting under ASC 606 and U.S. GAAP. Manage revenue-related month-end and quarter-end close, journal entries, reconciliations, deferred revenue, reporting, technical accounting documentation, audits, and internal controls. Partner cross-functionally on complex SaaS contracts, amendments, renewals, pricing, and revenue considerations. Build scalable processes and automation while serving as the internal revenue accounting subject matter expert.

Lead strategy and execution for post-sale customer enablement: build scalable internal and customer-facing learning programs, release readiness, knowledge management, analytics, and a team to drive product adoption, time-to-value, retention, and customer satisfaction across INNERGY's ERP products.