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Designs and operates Redwood’s internal engineering platform, including cloud infrastructure, Kubernetes, Terraform, Helm, GitOps, CI/CD, observability, and developer self-service capabilities. The role improves reliability, security, scalability, incident response, operational readiness, and cloud efficiency through automation and cross-functional collaboration with engineering, architecture, security, data, and MLOps teams.

Own strategic relationships with Oracle OTM/GTM and RedwoodConnect customers throughout implementation and ongoing adoption. Develop account plans, lead executive business reviews, manage customer health and renewals, identify expansion opportunities, and drive value realization. Partner with Sales, Delivery, Product, and Support to resolve escalations, improve outcomes, and transition customers successfully to support. Serve as a trusted supply chain technology advisor while advocating for customer needs and promoting product adoption.

Designs and configures Oracle Transportation Management and Global Trade Management solutions for clients. Responsibilities include business process design, solution architecture, project delivery, functional audits, testing, documentation, end-user training, issue mitigation, and transportation planning improvements. The role requires collaboration with customer managers and project teams, independent solution implementation, and occasional travel of up to 25%.

Develops and manages Redwood’s CoreTrust partnership by building relationships with account executives, enabling partner-led sales, identifying member opportunities, coordinating introductions, obtaining shipment data, and generating logistics assessments and revenue. The role tracks partnership activity in a CRM, creates joint account plans, supports training and business reviews, collaborates on marketing enablement, reports performance metrics, and travels up to 30% for meetings, member visits, and industry events.

Lead a team of data engineers to design, build, and maintain scalable data pipelines, a Data Vault, data warehouses and marts. Own backlog, sprint planning, mentoring, stakeholder collaboration, data validation/monitoring, and platform improvements to deliver key metrics and data infrastructure across the business.