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Supervise and develop workers’ compensation claims staff while ensuring accurate, timely, compliant claims handling. The role oversees quality assurance, workload balancing, performance management, regulatory compliance, customer service, process improvement, and collaboration with regional and divisional leaders. The supervisor also participates in organizational projects, manages change, and supports succession planning.

Provides enterprise-level loss control expertise for complex, high-severity insurance risks. Partners with underwriting, business development, agencies, and policyholders on risk selection, pre-bind evaluations, pricing, and service strategies. Interprets portfolio assessment data, conducts advanced industrial hygiene evaluations, develops technical standards and training, mentors loss control professionals, and leads cross-regional initiatives. Supports growth in an emerging territory while advancing consistency, technical quality, and enterprise risk management.

Evaluates and prices commercial insurance accounts within assigned authority, balancing risk selection, profitability, growth, and producer relationships. Partners with business development teams and agencies, presents proposals, addresses underwriting concerns, and supports retention and new business goals. Acts as a subject matter expert while training, mentoring, and coaching underwriting staff. Requires advanced commercial lines underwriting expertise, strong communication and negotiation skills, and the ability to resolve complex business issues.

Provides independent clerical and administrative support to workers’ compensation claims adjusters, including issuing notices, processing payments and benefits, maintaining claim records, monitoring diaries, contacting medical providers, and supporting audits. The role addresses customer needs, participates in projects and meetings, and helps train and oversee less experienced claim assistants and workloads.

Lead underwriting for large commercial accounts by applying advanced technical underwriting, pricing, and risk-selection. Build and maintain agency relationships, present proposals, coach and mentor underwriting staff, and collaborate with business development to drive profitable growth and retention.

Support development and administration of the companys regulatory compliance program. Research and resolve compliance issues, coordinate license filings, track regulatory inquiries and changes, assist with product/form reviews, support examinations and audits, manage compliance software, prepare reports, and collaborate with internal teams and legal to implement controls and remediation actions.

Drive regional commercial P&C portfolio performance by analyzing loss ratios, pricing, retention, growth, and competitor trends. Deliver data-driven recommendations, implement action plans, build analytical tools and reporting, monitor outcomes, and present results to senior leadership. May mentor or manage a small team.

The Supervisor Workers Comp Claims will lead a team focused on high-quality claims management, oversee adjusters, ensure compliance with regulations, conduct quality reviews, and develop staff to achieve performance goals.

Lead a cross-functional squad to define strategy, roadmap, and deliver end-to-end new business product capabilities for commercial P&C insurance. Translate strategy into measurable OKRs, prioritize backlog, ensure regulatory compliance, drive adoption and measurable business outcomes, and collaborate with engineering, UX, analytics, and architecture to deliver scalable, auditable solutions.

Serve as an expert loss control consultant partnering with underwriting to assess complex risks, analyze loss trends, recommend risk-reduction strategies, manage a sophisticated book of business, mentor junior consultants, deliver technical reports and training, and conduct industrial hygiene evaluations to improve underwriting outcomes and loss results.