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Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Lead assessment and remediation of IT security risks across network, systems, and applications. Perform vulnerability assessments, manage IDS/IPS, coordinate remediation with IT and vendors, develop policies and training, support audits (SOX/PCI/HIPAA), and report findings to stakeholders while mentoring teams and guiding security projects.

Lead Business Analyst partners with business and cross-functional teams to gather requirements, develop BRD/FRD and process maps, support O2C systems and integrations, conduct data analysis, assist UAT and deployments, create training/documentation, and drive process improvements focused on order processing and customer fulfillment in healthcare.

The Senior IT Program Manager leads program development and implementation, ensuring projects align with business needs and are delivered on time and budget. They manage stakeholder relationships and facilitate communication with senior leadership, oversee financial management, and develop risk management strategies.

The RCM Applications Management Support Manager leads the RCM Applications Administration Support staff, managing technical support, vendor relations, and departmental operations, and optimizing processes for stable RCM application performance.

Act as liaison between business stakeholders and development teams to gather requirements, produce BRD/FRD, map processes, support UAT, troubleshoot systems, analyze transactional data, and implement Order-to-Cash and healthcare-related system/process improvements.

Supervise overnight call center operations (remote, within 50 miles of Carrollton, TX). Enforce schedules, optimize staffing and productivity, monitor ACD/DDF/Teletrac screens, review calls and audits, coach and mentor agents, handle escalations and complex policy questions, manage PTO/overtime and performance appraisals, and assist managers with call recording and call-center issues.

Supervise overnight call center staff, enforce schedules and policies, monitor call quality and productivity, coach employees, handle escalations, manage PTO/overtime, and use DDF/Teletrac/ACD tools to ensure timely call handling and accurate order distribution.

Manage and grow customer relationships across a geographic territory through daily account visits, cross-selling services, lead generation, problem resolution, and liaison work between clients and internal teams. Support RFPs, perform new facility setups, collect competitive intelligence, and attend industry events and meetings.

Manage and grow customer relationships across a geographic territory via daily account visits. Cross-sell services, resolve operational/clinical/billing issues, generate leads, support RFPs and new facility setups, gather competitive intelligence, and represent the company at industry events and meetings.