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Onboard new brand customers, coordinate kickoffs, prepare materials, lead platform setup and training, monitor account health, handle support questions and escalations, document customer feedback, and contribute to customer-success playbooks. Build expertise in eCommerce, DTC brand operations, and martech while helping customers adopt OuterSignal and turn data into action.

Own and scale OuterSignal’s agency partner program, customer referral engine, and technology ecosystem partnerships. Build and manage agency relationships, generate qualified sales introductions, increase partner-sourced revenue, administer attribution and rev-share processes, structure referral and marketplace deals, and develop relationships across Shopify, Klaviyo, and the broader commerce ecosystem. The role also leads partner-focused event initiatives and is measured on qualified introductions and closed-won revenue sourced through partners.

Own cross-functional business operations across HR, finance, administration, reporting, compliance, and enterprise trust. Manage onboarding, offboarding, agreements, payroll and benefits administration, hiring support, operating cadences, dashboards, metrics reconciliation, security questionnaires, vendor reviews, data processing agreements, and SOC 2 certification. Lead ambiguous priority projects end to end and build AI-powered automations and internal tools.

The Founding Software Engineer will architect and own core systems, build microservices, enhance customer profiles with RAG pipelines, and collaborate directly with the founding team.

Partner with the VP of Operations and executive team to turn strategy into execution: run company planning (OKRs), operating cadence, KPIs, SOC 2 readiness, acquisition integration, investor/vendor relations, recruiting loops, and cross-functional initiatives while driving AI adoption and scaling processes.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

Lead demand generation for the Shopify ecosystem across paid, organic, affiliate, partnerships, and outbound. Scale customer base 10x, deploy a $1M+ budget, run LinkedIn/Meta acquisition, build affiliate and content programs, oversee cold email strategy, work with founders on positioning, and hire and grow the marketing team.

Build and improve production AI/data pipelines, design model evaluation workflows and Jupyter analyses, add observability to AI systems, experiment with models/retrieval/prompt architectures, integrate and abstract AI APIs, and help define inference serving, fine-tuning, and dataset-generation infrastructure.

Provide high-trust support to the CEO and executive team by managing calendar, travel, communications, vendor and expense workflows; plan company events and off-sites; prepare meeting materials and follow-ups; serve as a point of contact; and build processes to improve executive operations.