Provide desktop and remote-first support, triage tickets, administer Microsoft 365, Intune, HubSpot and Five9, manage device lifecycle and patching, onboard/offboard users, troubleshoot connectivity and contact center issues, and create documentation to improve IT operations.

Hands-on technical leader who codes, architects, and delivers cloud-native, microservices-based web applications. Manages and mentors a ~6-person engineering/DevOps team, enforces secure coding and testing, drives CI/CD and observability, and aligns technical work with business and customer needs while exploring AI use cases.