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Provides administrative support to the Director of Operations through data entry, correspondence preparation, scanning, faxing, spreadsheet maintenance, phone coverage, documentation, and project assistance. Maintains confidentiality, communicates professionally with internal and external contacts, supports People Services and Operations teams, and keeps work areas organized. The role requires strong computer, organization, communication, multitasking, and problem-solving skills, with a high school diploma or equivalent.

Leads and supports cloud-based and on-premises IT infrastructure, including servers, networks, storage, virtualization, backups, monitoring, security, and integrations. Manages infrastructure staff, provides technical direction, handles escalations, coordinates upgrades and migrations, oversees disaster recovery and patching, maintains documentation, and supports vendors, procurement, compliance, and operational initiatives. The role requires hands-on technical leadership across Azure, Microsoft 365, Windows Server, Nutanix, networking, and related enterprise systems.

Maintains and supports information security systems, applications, and procedures. Conducts security audits, monitors network traffic, investigates incidents, implements security controls, recommends countermeasures, documents breaches, and trains staff on information security. The role also supports system upgrades and ensures compliance with relevant regulatory requirements and industry standards.

Supports branch HR administration, including onboarding, I-9 and E-Verify processing, personnel record maintenance, credential tracking, file audits, HRIS and system updates, performance review tracking, and employee resource navigation. The role ensures documentation accuracy, compliance readiness, confidentiality, and timely escalation of sensitive or complex matters while assisting employees and managers with administrative processes.

Leads sales and business development for assigned home care offices, driving revenue growth, client and referral relationships, partnerships, quotas, and annual business planning. Manages and develops sales staff, recruits qualified team members, reviews performance data, creates sales collateral, and ensures compliance with HIPAA, Medicare, Medicaid, and applicable regulations. Collaborates with operations and nursing leadership, develops proposals, secures vendor agreements, attends industry events, and submits sales and performance reports.

Supports branch employment administration, including onboarding, I-9 and E-Verify processing, personnel records, credential tracking, file audits, HRIS and operational system updates, performance review tracking, and employee resource navigation. The role maintains compliance readiness, protects confidential information, communicates administrative procedures, escalates sensitive issues, and supports managers and employees with accurate, timely documentation and system access.

The Revenue Cycle Specialist II handles billing and collections, resolves claim issues, manages payer interactions, and oversees accounts to ensure timely reimbursement and compliance.

The Relationship Manager coordinates patient care and agency operations, meets recruiting goals, manages referral processes, and ensures compliance with policies while maintaining client and employee relationships.

The Revenue Cycle Specialist II manages billing, posting, and collections of claims, ensuring timely submissions and resolutions. They coordinate with multiple teams, maintain documentation, and analyze trends in denials.

The People Services Specialist facilitates employee onboarding, maintains HRIS records, manages employee files, and assists with HR programs and procedures.