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Supervise last-mile operations associates by assigning work, training on equipment and safety, managing inventory and supplies, monitoring productivity and performance, and resolving operational issues to maintain efficiency and compliance.

Lead full-cycle, high-volume recruiting for Last Mile and Freight Forwarding teams. Partner with senior leaders to build pipelines, manage 20–40 requisitions, deliver offers and negotiations, provide market insights, and maintain ATS/data integrity while sourcing passive candidates.

The Business Development Representative identifies new business opportunities, develops leads, maintains customer relationships, and drives revenue growth while managing operational needs of accounts.

Plan and execute peak-season and year-round freight procurement. Build carrier relationships, convert ad-hoc tenders to commitments, run strategic bids, set routing guides, coordinate carrier visits, and collaborate with regional and senior teams to ensure capacity and service.

Provide logistics support including order entry, routing/dispatch, traffic coordination, monitoring pickups/deliveries, communicating status to account managers/customers, investigating shipment issues, and scheduling delivery appointments.

Oversee daily last-mile operations for contract carriers: route planning and dispatch, staff hiring/training/mentoring, performance management, compliance with warehouse policies, issue resolution, resource allocation, and operational efficiency improvements. Monitor routes/reports, ensure job documentation, and travel frequently within the assigned area.

Identify and develop leads through cold calling and research, negotiate rates with customers, maintain relationships, ensure shipment integrity, update internal systems, and manage billing accuracy to drive revenue and volume growth.

Lead development and documentation of standardized last-mile solution offerings, tie solutions to pricing, vet client designs, create scope documentation for training/legal/marketing, and drive client-facing solution discussions across sales, engineering, pricing, IT, and leadership.

Monitor and report key KPIs and metrics for customer accounts, manage escalations, manipulate raw data into performance metrics, identify and mitigate account risks, and ensure reporting accuracy.

Lead a 15-20 person warehouse team handling receiving, picking, and processing for home delivery. Use metrics to drive operational improvements, train staff and contract carriers, manage dispatch and carrier issues, partner with Operations Manager to optimize routes, and enforce safety, quality, and productivity.