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Provide logistics support including order entry, routing and dispatching, traffic coordination, monitoring pickups/deliveries, communicating with drivers and customers, investigating shipment issues, and tracking shipments for on-time delivery.

Supervise Last Mile Operations by assigning tasks, instructing associates, ensuring safety, managing inventory, and resolving performance issues.

Review and audit carrier freight bills, identify and resolve billing errors and duplicates, interpret tariffs and contracts, facilitate customer billing, improve billing processes, and maintain high customer service while escalating issues and collaborating with stakeholders.

Manage order entry, routing, dispatching, and traffic coordination. Monitor pickups and deliveries, communicate status to account managers and customers, handle driver check calls, investigate shipment issues, and schedule appointments.

Supervise last-mile operations by assigning and monitoring associate tasks, enforcing safety and maintenance procedures, managing inventory and supplies, resolving performance issues, and ensuring productivity and equipment availability.

Audit and analyze carrier freight bills, investigate and resolve errors and duplicate billing, interpret tariffs and contracts, facilitate customer billing, improve billing routing and cycle time, maintain customer service, and recommend process improvements.

Lead and manage strategic operations projects from scoping through implementation. Create project plans, manage risks and dependencies, coordinate cross-functional stakeholders and external clients, deliver presentations, track effectiveness of initiatives, and support other project managers.

The Associate Representative is responsible for identifying new business, maintaining customer relationships, negotiating rates, and managing operational needs of accounts.

Provide strategic leadership for last-mile and regional transportation operations: implement operational strategies, supervise teams, drive cost savings and profitability, manage financial and HR functions, identify growth opportunities, ensure safety and risk management, and support legal dispute resolution.

Identify and develop leads via research and cold calling, negotiate rates with customers and carriers, manage shipment integrity and reporting, update operating systems, and track billing to meet sales and volume goals.