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The Operating Memory Lead will document and structure knowledge across sales and operations using AI tools, creating clear operational guides to improve efficiency in a fast-paced startup environment.

Lead Harper's account-based marketing motion: define target accounts and triggers, build vertical playbooks, run multi-channel campaigns, align with sales, own targeting/data, and measure pipeline and revenue outcomes across verticals.

Lead Harper's content program: plan and own the content calendar, write and edit blog posts, customer stories, emails, and sales assets, interview customers, support field marketing, collaborate on thought leadership, and track content performance to drive authority, trust, and measurable conversions.

Build AI-powered automations and agents that convert data outputs into timely, actionable workflows and dashboards. Audit manual data work, design automated reporting and alerts, maintain automation reliability, and partner with data and growth teams to accelerate GTM operations.

Own Harper's end-to-end CRM and lifecycle strategy to drive retention, upsell, cross-sell, referrals, and LTV. Build and optimize trigger-based automated campaigns, segment audiences for personalization, audit journeys to find and fix revenue leaks, and tie every program to measurable revenue impact. Collaborate with growth, product, and customer teams and operate in a fast-paced, on-site San Francisco environment.

Partner with the Growth Marketing Lead to synthesize channel performance, own KPI reporting, run LTV/CAC and cohort analyses, evaluate experiments, and translate messy data into clear, prioritized recommendations that drive marketing decisions. On-site in San Francisco, measured by the decisions your analysis changes.

Own and execute Harper's end-to-end SEO and GEO strategy across traditional search and AI-powered discovery. Drive organic visibility for high-intent commercial insurance queries, lead GEO development for AI-generated answers, partner with content and engineering on technical SEO and structured data, and build measurement and reporting to deliver ranking, traffic, and conversion improvements within 6–12 months.

The Product Manager will own a module focused on improving the commercial insurance process using AI. Responsibilities include managing KPIs, translating customer nuances into system requirements, conducting evaluations, and collaborating closely with operators and customers.

The Business Operations Associate will manage communications, streamline processes, and improve operational efficiency across various teams in a high-paced environment.

Embed with sales, underwriting, and operations to identify high-leverage friction, run day-to-day operational work, and rapidly build AI-driven automations and internal tools. Instrument outcomes with SQL and dashboards, translate operational pain into product requirements, and ship prototypes to production while measuring business impact.