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This role involves developing AI-powered analytics interfaces and tools, collaborating with a skilled team to enhance customer data experiences.

Build and scale a growth data platform: design queues and workers for enrichment, routing, assignment, and activation; integrate CRM, ads, intent, and enrichment vendors; convert experiments into reusable platform primitives; and debug production issues across Snowflake, dbt, Dagster, AWS, vendor APIs, webhooks, and downstream systems.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Work with sales and senior SEs to run technical discovery, demos, and POCs on the Omni platform; build and present POCs, teach prospects to use their data in Omni, support trial-to-customer handoff, and share field feedback with Product and Engineering.

Lead technical discovery, demos, and large-scale POCs for enterprise customers; mentor Solutions Engineers; partner with sales and product leadership to shape technical playbooks and influence roadmap; drive transitions from trials to production and represent the org in executive customer conversations.

Pre-sales technical role building and presenting POCs on the Omni platform, uncovering use cases, supporting sales evaluations, and transitioning trials to customers while partnering with product and engineering.

Lead technical discovery, demos, and POCs for Omni's AI analytics platform; partner with sales to qualify use cases, transition trials to customers, mentor junior SEs, and provide product feedback.

Identify and qualify new customers and partners, run multi-channel outbound campaigns (email, LinkedIn), accelerate conversion of prospects, craft targeted messaging, and collaborate with Account Executives and marketing to drive top-of-funnel pipeline.

Responsible for driving BI/analytics SaaS sales to mid-market and enterprise accounts (500–5,000 employees). Manage full sales cycle using MEDDPICC and 3 Whys, lead POCs/workshops with Solutions Engineering, build partner-sourced pipeline, create renewal/cross-sell business cases, and deliver accurate GTM forecasts to exceed quotas.

Own and expand enterprise (5,000+ employees) strategic accounts end-to-end: build long-term account plans, engage C-suite, navigate procurement/legal/security reviews, coordinate internal teams, influence product and GTM, and deliver forecastable revenue on high-value, complex deals.