Manage Blossom's compliance and risk programs: lead SOC 2 Type II and PCI DSS audit lifecycles, maintain ERM and risk register, coordinate remediation, embed compliance in product SDLC, run vendor risk assessments, oversee security awareness training, and report program status to the CFO.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.