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Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

As a Software Architect, you will define the architectural vision, lead systems design, improve performance, mentor engineers, and introduce new technologies.

The Associate Technical Engineer provides software support, troubleshoots issues, and communicates with customers. Key tasks include documenting processes, supporting application installations, and analyzing customer needs.

Provide desktop and application support for on‑prem and hosted environments, handle tickets and customer communications, troubleshoot databases and Windows servers, maintain technical documentation, participate in on‑call rotation, and travel occasionally to customer sites for installs and upgrades.

Provide technical support to customers, assist with software issues, manage installations, maintain documentation, and ensure project compliance. Participate in on-call rotation for 24/7 support.

The Senior Software Engineer will architect and develop software solutions, write high-quality code, mentor juniors, and participate in the SDLC while ensuring user-friendly experiences.

The Engineering Manager will lead and mentor a team, driving technical excellence and system architecture while fostering a collaborative culture. Responsibilities include overseeing system design, implementing engineering standards, and engaging in hands-on coding and reviews.

As a Senior Software Engineer, you will architect and maintain software solutions, mentor junior engineers, and collaborate to deliver robust applications.