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Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Owns accounting and finance operations, including accounts receivable, collections, payroll, corporate cards, accounts payable, monthly close, reconciliations, cash forecasting, financial systems, controls, and reporting. The role oversees an external accounting partner, improves financial processes, supports audits and tax compliance, and ensures accurate, scalable operations during company growth.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Build and maintain Databricks data pipelines using SparkSQL and PySpark; ingest, transform, model, and validate healthcare data from payer, provider, platform, and API sources. Support automated file exchanges, dashboards, downstream workflows, testing, governance, access controls, and audit logging. Participate in design and code reviews, use AI coding tools responsibly, and progressively own data engineering work while handling protected health information.

Build and ship end-to-end features across React frontends and TypeScript/Node.js backends, including data models, APIs, interfaces, migrations, and tests. Collaborate in design and code reviews, use AI coding agents responsibly, and handle protected health information with authentication, authorization, and audit logging. The role offers mentorship, increasing ownership, and a path from Associate Software Engineer through senior technical levels.

Build and ship full-stack healthcare features across React and TypeScript/Node.js, including database migrations, APIs, interfaces, and tests. Work with AI coding agents, participate in design and code reviews, and progressively own features end to end. The role requires secure handling of protected health information through authentication, authorization, and audit logging, along with clear communication and thoughtful technical decision-making.

Build and maintain Databricks data pipelines using SparkSQL and PySpark, integrating payer, provider, claims, platform, and API data. Develop transformations, models, file exchanges, dashboards, automated workflows, tests, and data-quality validations. Collaborate in design and code reviews, use AI coding tools responsibly, and protect PHI through governance, access controls, and audit logging.

Executes and coordinates multi-channel member marketing campaigns across email, SMS, landing pages, and direct mail. Manages campaign QA, vendor and event logistics, marketing intake, experiment pipelines, customer launch checklists, content updates, reporting, and automation handoffs. Works cross-functionally with Customer Success, Member Services, Product, creative partners, and external print and mail vendors to deliver timely, accurate, brand-aligned communications.

Leads OneImaging’s engagement marketing and operations to increase radiology service utilization. Builds data-driven, multichannel campaigns; manages marketing technology infrastructure, including Braze; uses eligibility, authorization, and claims data to target members; partners with Product, Engineering, Customer Success, and Member Services; and continuously optimizes creative and campaign performance. The role also contributes leadership, team building, and healthcare marketing innovation.