Provides Tier III technical support and resolves complex escalations involving servers, networks, endpoints, applications, cloud services, and security. Administers Microsoft 365, Azure, Entra ID, and Exchange Online; supports cybersecurity initiatives, infrastructure upgrades, migrations, and deployments; documents technical work in Halo PSA; and communicates directly with clients on issues and resolutions.

Provides on-site and remote technical support to clients by troubleshooting hardware and software issues, performing installations and upgrades, resolving technical questions, documenting issues and resolutions in a ticketing system, and maintaining client information. The role also emphasizes customer rapport, professional communication, and ensuring client systems operate smoothly.

Provides on-site and remote technical support for end users, including workstation, hardware, software, Microsoft 365, Entra ID, network, and connectivity troubleshooting. Manages equipment deployment, repairs, upgrades, user access, licensing, asset records, and IT documentation. Supports switches, wireless access points, and basic firewall configurations while escalating complex issues and explaining technical concepts to non-technical users.